Shipping & Refunds
Shipping Cost's
Shipping costs will be shared at checkout, free UK shipping is offered for all orders over £40*. We aim to dispatch all orders on the same day if placed before 2pm.
We ship to both UK based addresses and Europe where shipping prices and times are extended.
We do ship to the highlands and islands, but this may take 2 working days for the express shipping service, with some exceptions for large box items please contact us at hello@binkyshop.co.uk with your shipping requirements.
Our shipping rates UK mainland, Highlands & Islands:
Under £20 tracked Royal Mail 48hr* No Binky bag - £5.95
Under £40 tracked Royal Mail 48hr* No Binky bag. - £4.95
Under £75 24 hour Royal Mail Tracked* - £8.20
£40 or over free shipping 48hr tracked Royal Mail* - Free
£75 or over free shipping 24hr tracked Royal Mail* - Free
Europe:
Under 2 Kg - £18
Over 2 Kg - £25
When shipping to Europe it is the consumers responsibility to pay any duty's or tax's due. If the shipment is returned to sender because duties are not paid, Binky Ltd will charge a reprocessing fee of £10 to take products back into stock plus return shipping costs any duties to be paid before offering a refund. This can take up to 3 weeks to receive following return to our warehouse.
We ship to:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, Vatican City.
Shipping partners
We use Royal Mail 24 hour tracked services for all 24 hour shipping, for larger orders we may use DPD 24 hour tracked.
For the 2-4 day service we will use Royal Mail 48 hour tracked services.
DPD will only deliver Monday to Friday, Royal Mail Monday to Saturday in most regions.
Binky Bag & Gift Wrap
Binky bag's can be purchased at check out, when a bag is purchased, the items purchased depending on size will be placed in a Binky bag and loosely wrapped in tissue paper with a Binky Sticker applied.
Dispatch
We aim to dispatch all orders on the same day if placed before 2pm.
Any orders placed after 2pm will be dispatched on the following working day.
Our working days are Monday - Friday, excluding all public holidays.
You will be notified who your parcel has been sent with via email, with a link to track your order. If your order has not arrived within the above time frame, please check the tracking link sent to you in your Dispatch Confirmation email for an update regarding your delivery. Please note, due to the volume of orders being dispatched, we are unable to individually track every order as it leaves our warehouse, however, if there is an issue with tracking or delivery, we are of course, happy to help.
Delivery times should be used as an estimated guide and begin from the date of dispatch. Binky cannot be held responsible for any delays caused by elements outside of our control.
It is the consumers responsibility to ensure the shipping address provided is correct. If items are returned to sender due to incorrect details being provided or the consumer not collecting an item from a delivery partner. The consumer is liable to pay for return shipping and processing costs, before we will offer a refund.
If a delivery is damaged or lost due to it being left in the customers chosen 'safe place' we are unable to accept responsibility.
