FAQ
When will I get my order?
Your time is golden, so if you place your order before 2pm on Monday to Friday your order will ship the same day. For mainland UK deliveries our slowest delivery time is 48 hours.
We ship with Royal Mail, or for larger items DPD.
Do you ship to remote areas, the highlands, and islands?
Yes, we are happy to serve the highlands, islands and remote areas. We ship most of our toys using Royal Mail, because they offer the most reliable service to remote areas in the UK.
Do you ship abroad?
We do to most of Europe, we are currently looking to expand our shipping to the US.
How do I pay for my order?
We offer many payment options, including Credit / debit card, Shop, Amazon Pay, PayPal, Apple pay & Google Pay.
Can I spread the cost of my order?
Yes you can, we offer Klarna payments, plus you can pay using your PayPal account which offers Pay in 3 and other credit options.
Can I pick up my order?
We cannot offer collection for orders.
Do you have a shop?
We are online only; this ensures that every gift you buy from us is in tip top condition. Plus, we are not wasting any energy and resources by keeping a shop open, heated and lit all day.
Do you offer corporate gifting?
Yes we do, contact us at hello@binkyshop.co.uk and we will happily support.
Can I return my items?
Yes, we offer a 45 day returns policy, over the festive period this is extended to the 5th January. If you have any concerns or have a specific date you are buying for, contact us forfurther support.
Can I exchange my items?
We do not offer exchanges because the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
What if I place an order by mistake?
Ops, we have all done it! Email us at hello@binkyshop.co.uk as quickly as you realise, we will try to cancel your order before it leaves our depot. If we don’t catch it in time, you will have to return the items to us for a refund or refuse delivery. We will refund your goods when they arrive back to us. Please do inform us of your mistake.
What if I shared the incorrect address?
Email us at hello@binkyshop.co.uk as quickly as you realise, we will try to amend your order before it leaves our depot. If we don’t catch it in time, we’re afraid it will be delivered to your incorrect address because most of our parcels leave on the same day of order.
